Privacy Policy

Privacy Policy

Haven Exteriors LLC

Effective Date: May 22, 2025

Haven Exteriors LLC is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights.

1. Information We Collect

We collect the following types of personal information when you use our website, contact us, or engage our services:

Name, email address, phone number

Property and project details

Payment and billing information

Communication preferences

Website interaction data (cookies, IP address, browser/device type)

2. How We Use Your Information

We use your data to:

Provide, schedule, and manage services

Respond to customer inquiries

Send estimates, invoices, and updates

Communicate via SMS or email (including A2P messaging)

Improve our website and marketing

Comply with legal obligations

3. SMS Text Messaging – A2P 10DLC Disclosure

If you opt in or otherwise provide your phone number, we may send you SMS communications related to your services. This includes:

Scheduling confirmations

Service reminders

Status updates

Billing notifications

We are A2P 10DLC-certified and maintain compliance with U.S. mobile carrier regulations for business messaging.

Opt-Out: Reply “STOP” to unsubscribe at any time.

Support: Reply “HELP” or email [email protected].

Message frequency varies. Message and data rates may apply.

4. Data Sharing and Disclosure

We do not sell or rent your personal data. We only share your information with:

Licensed subcontractors or service professionals necessary for project completion

Payment processors (via secure, PCI-compliant systems)

Legal authorities when required by law

5. Data Security

We take reasonable and industry-standard precautions to safeguard your personal data from loss, theft, or unauthorized access. This includes encryption, access controls, and secure data storage protocols.

6. Cookies and Website Tracking

We use cookies and analytics tools to:

Monitor website performance

Understand user behavior

Personalize content and improve experience

You can control or disable cookies in your browser settings at any time.

7. Your Rights

As a Pennsylvania resident (and where applicable by other jurisdiction), you have the right to:

Access your personal data

Correct or update inaccurate information

Request deletion of your data (subject to legal obligations)

To exercise these rights, please contact us at [email protected].

8. Third-Party Links

Our website may include links to third-party sites or service providers. We are not responsible for the privacy practices or content of those sites.

9. Changes to This Policy

We may update this Privacy Policy periodically. All changes will be posted on this page with the updated effective date. Please review regularly.

10. Contact Us

If you have questions or requests regarding this policy, please contact:

Haven Exteriors LLC

📍 Chester County, Pennsylvania

📧 Email: [email protected]